Can anyone help or know how long it takes to g. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. You need to go outside and locate the brown or grey omnibox on the wall. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. Does anyone know how to get this to work with my. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Some properties do not have a wall socket, only a cable. The top “capped” one is marked FM & has been disused since cable went digital. I am going to send you a private message. Stream from Virgin Media. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Hoping someone can help me with a pre-installation question. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Broadband. Sign in; Sign up; Community home;. Being connected to the internet is one of the most important modern essentials in 20. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). SpeedI sign up for vm broadband and I was offered self instalation kit . Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Plug the cables into the Hub. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Community; Volt. Is there likey to be any problem with this, such as degraded of weaker. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. My VM Router is is my office adjacent to hall. . on 23-10-2022 13:36. However, I do not have any of the specified wall sockets available. on 01-06-2022 21:59. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. QuickStart, set up and connections. Now to my Issue: I opted for the self-installation ki. We have a virgin media wall socket with an ethernet port in the wall but no round cable. But I have no Virgin Media Wall socket in my house. 01-02-2023 10:59 - edited 01-02-2023 11:00. When I proceeded to set up my Hub 3 I quickly realised that. Browse Virgin Media Virgin Media Community. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Call the Pre-installation and delivery team on 0800 052 1734. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Connect the Hub’s power cable with the blue tab. New to the UK and just moved into our first home here. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Vonage 2nd line. I have also checked outside and there is no box either on my property or on m. At least spell your title correctly jeezus . Virgin Media Quickstart set up. Internet connectivity is one of the. We have tried plugging it into the only box we found it would fit but no luck. them. Networking and WiFi. VM will usually only supply a Quickstart to a property that had VM previously. There is one Ethernet connection point and socket with a circle on the wall. Reply. Can't get through to anybody for help! 0. But I have no Virgin Media Wall socket in my - 5169521. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. The wall box may be branded with the logos of an old cable TV company (not VM). No wall socket to connect. . The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Can anyone please help me. If you look into the back of your Hub, you'll see a port. Has anyone had the same problem?Plug the cables into the Hub. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Ordered VM broadband and was recommended by the website to select the self quick install option. TV. Virgin Media Community. SpeedI recently applied and received the delivery for a virgin package of tv broadband. 11-11-2022 12:53 - edited 11-11-2022 12:58. QuickStart, set up and connections. -a power cable for the hub's adapter. Speed. Unfortunately I don't know much detail on the coax outlets, although the Virgin installer said they were 'Sky' sockets, if that clarifies anything. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. We would like to show you a description here but the site won’t allow us. Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. I have tried to contact vm but I don’t have a landline number so they w. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. There must have been a previous installation or you would not have been offered a self install. There were many cable companies that originally built the networks in the early 1990s. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Solved: Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Next you'll need to take your second adaptor and plug it into another wall socket. FAQ Sign in. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). on 27-01-2023 17:22. Networking and WiFi. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. kkd1. We have a virgin media wall socket with an ethernet port in the wall but no round cable. In response to Jonny-M. Browse. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hello VLNeedham. 1) remove the attenuator from the existing cable, plug it into back of hub. TEL1 on the hub should take on your. Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. I have noticed that i do not have any internal wall socket. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Forum; Apps. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections Wednesday Awful first impressions of Virgin Media. It's been - 5286765Hi VM team, We moved today to our new house. First picture is telephone socket which is now not used. Call the pre-installation and delivery team on 0800 052 1734. Can I have engineer visit and setup it? Thanks. QuickStart, set up and connections. -a power cable for the hub's adapter. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat - 5408180. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Virgin Phone Switchover. I’m rubbish with stuff like this and - 5198150. I’ve got a broadband only package with a self install and yet the cable doesnt fit into the wall socket. Jack14102. Hi , Welcome to our Community Forums and thanks for your post. Help; Community FAQ Sign in. There are no virgin sockets on the wall. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or. Kit arrived today…no wall box so unable to install. Get the Hub ready by connecting the wires. Tuning in. There is one Ethernet connection point and socket with a circle on the wall. Home Phone. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Thank you. Joining in Options. QuickStart, set up and connections. (My photo is too big for - 5104888Then plug the adaptor into the wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. The new cables from your Quick Start kit will be push fit. on 10-02-2022 17:26. 29-12-2022 20:58 - edited 29-12-2022 21:00. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. there is brown box outside but the cables are not coming in . in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Networking and WiFi. I've put the isolator cable in here as the only other suitable hole I can see is this one (again will try and post picture) but the wire do. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. --. Options. The wall box may be branded with the logos of an old cable TV company (not VM). The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Being connected to the internet is one of the most important modern essentials in 20. It seems that I need an electrian to install a wall socket. AnthonyRaw1986. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections SundayNo wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayNo vm wall socket. 1 ACCEPTED SOLUTION. Email. Virgin TV 360. This hole will typically be up to 1cm in diameter and often positioned near your front door. He will drill through into the lounge and connect an. Tudor. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Broadband. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Can a - 5057222 - 2. QuickStart, set up and connections. 01-02-2023 10:59 - edited 01-02-2023 11:00. No wall socket for my broadband quick set up. I was trying to book an engineer but I didn’t - 5183428. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Options. He spent time looking around outside and said he needed to speak to his - 5200239. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I cannot find a Virgin wall. Browse. 15 March 2021 at 12:49PM. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Community; Volt. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you’re using a splitter, make sure that’s firmly connected, too. Networking and WiFi. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. in Speed Saturday; Quick install box in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; No Splitter received with self-install setup kit in QuickStart, set up and connections TuesdayAny experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. The answer is yes. I have a new quick start package . Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Broadband. in Speed 2 weeks agoI was under the impression that because virgin checked we could get it in our flat we would have the plug already but it appears not - how do we get a wall socket for broadband and how do I speak to a human instead of going through multiple security checks online and on phone to not be able to get an answer!!!Fastest WiFi guarantee of any major provider. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)It's quite possible that one socket is inactive because its cable was cut years ago. No Virgin Media wall socket on 16-10-2022 18:45. Koda. As you can see in the photos, the phone point is far. Home. on 01-12-2022 11:22. 52. 4 weeks ago. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayPlug the cables into the Hub. The cable could be hidden within, or behind, furniture. Virgin Mobile. TV. Account - Mobile. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. Sorry to see that you have been having issues with connecting your equipment. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. on 22-10-2022 20:58. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Most QuickStart kits have just 6 cables, connectors and powerlines to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Some properties do not have a wall socket, only a cable. However, I do not have any of the specified wall sockets available. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Email. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Back a step. Joining in Options. Broadband. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. At least 30Mbps download speeds in every room or £100 one-off. Wall socket compatible? in QuickStart, set up and connections 4 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi yesterday; New installation Question (Please only straight answers / knowledgeable) in QuickStart, set up and connections SundayThe box and cables may have been removed by the previous occupiers. Turn on your TV and get connected. SpeedI got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Account - Cable. Thank you. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can. Tudor. Your telephone will plug into the TEL 1 socket on the back of the modem, as Virgin's phone service is digital & uses a separate IP tunnel from the modem back to the exchange. I am attaching photos of what i can find in. The top “capped” one is marked FM & has been disused since cable went digital. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket)Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656on 21-02-2023 17:48. I don't have a virgin media wall socket and this is stressing me out. The technician visited a. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. . I'm at the stage where I need to plug the -. Networking and WiFi. Hi mariz2198, thanks for posting and welcome to our community. Email. I unscrewed it and there is a male isolator inside the box. Volt. Trace any cables coming out of it and check the ends of them. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Stay safe online. Virgin Media; My Virgin Media; Shop;. 1 ACCEPTED SOLUTION. When I proceeded to set up my Hub 3 I quickly realised that. QuickStart, set up and connections. The NTL cable termination box is outside. Stream from Virgin Media. Options. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. The phone has been plugged into a wall socket and was working fine for years. Get the Hub ready by connecting the wires. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. Manage Your Account. Networking and WiFi. In regards to a Wall Socket, as mentioned by @jbrennand, we can get one of our Technicians to come out and install this for you but it would be at a £25 one-off charge. VM BB TV Landline. I was sent the pack as. TiVo. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 0 Kudos. Received the kit and was excited to set up until I realised you need an ethernet wall socket. Networking and WiFi. Omni Box fallen off outside wall in QuickStart, set up and connections yesterday; Virgin media socket in QuickStart, set up and connections yesterday; Flashing red light on box on wall in QuickStart, set up and connections Tuesday; I’ve got a self installation but no actual box in QuickStart, set up and connections Saturday Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If no. The metal box in photo 3 looks like a likely contender. V6. Re: No Virgin media wall socket. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. So yes, following many takeovers, this is now your Virgin Media connection. Or if the other end of the white cable is in a more useful. Phone. Finally, they'll complete the setup to make sure it's all working. Virgin TV 360. Disappointing but not unexpected. Networking and WiFi. QuickStart, set up and connections. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. But I have no Virgin Media Wall - 5216419. My mum was sent a fibre phone adapter a few weeks ago and got sent an email a few days after that saying that she was switching from the wall socket to Virgin fibre phone on Thurs 17th November 2022. . I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Gaming Support. signed up and was given the option of self installation. Try the automated service status number 0800 561 0061 to check for any faults in your area. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Just joined. We all know and love the internet and TV services that can enter our homes through entry points. But I have no Virgin Media Wall socket - 4942192 - 2. Email. TiVo. Preparing for Landline changeover to fibre. They'll then install a fibre socket inside. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I have only got one rectangular shaped white socket (Shown as below) but it seems old. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The Openreach sockets do not work for Virgin Media. Discounts, coupons and cashback: 2019 = £1,443. . At the moment this is just an enquiry as to how the procedure would be set in motion, and then how the equipment would be set up. TV on the go. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. 08K; 2. Gaming Support. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Available with M50 broadband or faster. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. Try the SAT1 output & if that doesn't work you would need a manned install. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. Adrianruta. Forum; Apps. Image below of the Virgin Media PSU Plug that connects to the coax. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 9. This means the Hub needs a reboot. . The isolator has a terminator cap (marked below) fitted to the open end. Subscribe to RSS Feed; Mark Topic as New; Mark. I just found a box in the closet which has a cable indicated as CABELCON 4. Options. Hello sophieboulter1. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. The only things visible inside the house are: a openreach Master socket 5. Options. . My Virgin Media App. You can also check for a loose cable as not all properties have a socket. 0 Kudos Reply. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Browse Virgin Media Virgin Media Community. Can I arrange an engineer asap? - 5228161. Can I use one of three splitter cables? The middle one is labelled Virgin media. Hello, I'm trying to set up my Virgin Media broadband. Chatter and natter. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Print this message; Flag for a moderator; on 14-01-2023 17:12. It won’t connect to the connector in the wall and the connecting cable in QuickStart, set up and connections 37 minutes ago; Add VM socket to new home in QuickStart, set up and connections yesterday; Cannot plug my broadband isolator cable to wall in QuickStart, set up and connections yesterdayRang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Just had self installation delivered, have no wall socket just two cables from the wall. SpeedHi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I have also checked outside and there is no box either on my property or on my boundary wall. For that I can't use the - 5118502. Forum; Apps. 3 weeks ago. The box and cables may have been removed by the previous occupiers. Networking and WiFi. See where this Helpful. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket). both appear. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. I'm wondering if the Virgin signal can be distributed around the house by connecting to the existing coax 'network' somehow. I have signed up as a new user for Virgin Fibre. Mark as New; Bookmark this message;. 32K. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Second, you'll likely need a manned installation for your VM services. Call the pre-installation and delivery team on 0800 052 1734. Some background: I moved here in September and had ordered Virgin broadband for my move-in date. We're here to help. Reply. . The package was delivered but there is no wall socket for me to plug into. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Some of the cables hanging out the wall were cut off after the house improvements. Thank you for your post and welcome to the community. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Could a VM engineer be boo. Get the Hub ready by connecting the wires. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Just got our Virgin media hub but we have no wall socket, only an openreach phoneline socket, I'm struggling to find out how to get someone - 5109707QuickStart, set up and connections. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. A Virgin Phone Socket Wiring Diagram might include several components in addition to the socket itself. You should see a cable going through the wall and if you trace this inside, you should get the cable. Being connected to the internet is one of the most important modern essentials in 2022,. It has two outputs on the left of the wall box. I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband.